Subject: New Reply Received - Very bad experience this time
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 04:56:14 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Very bad experience this time  Ticket comment <div>Yes</div>
<div>It was Marina Mall abu dhabi on 31/12/2020</div>
<div>Time of visit around 1:00 to 1:30 pm </div>
<div>Order No was <span style="font-family: Helvetica, Arial, sans-serif; font-size: 12px; text-align: right; -webkit-text-size-adjust: auto; background-color: rgb(242, 242, 242)">9624310487</span>
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<div style="text-align: right"><span style="font-size: 12px; -webkit-text-size-adjust: auto; background-color: rgb(242, 242, 242)"><br></span></div>
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<span style="font-family: Helvetica, Arial, sans-serif; font-size: 12px; text-align: right; -webkit-text-size-adjust: auto; background-color: rgb(242, 242, 242)"></span><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tuesday, January 5, 2021, 2:13 AM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Mazhar,<br><br>Thanks for getting in touch with us.<br><br>We are very sorry for the unpleasant experience you had to face due to our service at the store. We certainly apologies for this and would like to assure you this is definitely not the kind of experience we want to offer to our customers.<br><br>However, for us to investigate we would request you to ​share the name of the store you visited.</div>
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<br>Indeed you have been a loyal customer and we highly value your relationship with us. Please be assured that we have taken your feedback very seriously and forwarded this to the concerned department for a suitable action.<br><br>In case you had anymore difficulties or if there are any other concerns please write back to us and we will get it fixed for you as soon as possible.</div>
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<div dir="ltr">We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1951736