Subject: Ticket Assigned - Conversation with User
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 02:24:04 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User 
                   I ordered Hello Kitty Soap Dispenser, order number 8217970614, and I checked today and it says that my order has been cancelled even though I already paid and I didn't cancel it.           02:41 PM, 28th Nov      

            
 Amir                   Hi , Thank you for contacting us. My name is Amir. How may I help you?           02:53 PM, 28th Nov 

              
 User 
                   I ordered Hello Kitty Soap Dispenser, order number 8217970614, and I checked today and it says that my order has been cancelled even though I already paid and I didn't cancel it.           02:53 PM, 28th Nov      

            
 Amir                   May I request you to please stay on-hold while I retrieve the information.           02:53 PM, 28th Nov 

              
 User 
                   ok           02:53 PM, 28th Nov      

            
 Amir                   Thank you for your patience.           02:54 PM, 28th Nov 

            
 Amir                   We sincerely apologize for the inconvenience caused to you.           02:54 PM, 28th Nov 

              
 User 
                   Why is my order cancelled?           02:55 PM, 28th Nov      

            
 Amir                   The item in your order  went out of stock           02:55 PM, 28th Nov 

              
 User 
                   Can you refund me my money then           02:55 PM, 28th Nov      

            
 Amir                   The refund has been done to your My Credit balance.           02:57 PM, 28th Nov 

              
 User 
                   I want the refund in my bank account           02:57 PM, 28th Nov      

            
 Amir                   Sorry  for  the delay.           02:59 PM, 28th Nov 

            
 Amir                   Please be assured as we have now escalated this issue to our concerned team and they will contact you once there is an update.           03:00 PM, 28th Nov 

              
 User 
                   I just want to know if you can refund the money back to my bank account instead of my credit           03:01 PM, 28th Nov      

            
 Amir                   One of our team member will contact you regarding the refund.           03:02 PM, 28th Nov 

              
 User 
                   Where will they contact me?           03:02 PM, 28th Nov      

            
 Amir                  
 Please confirm that your email id: 
 [email-masked] 
          03:04 PM, 28th Nov 

              
 User 
                   yes it is           03:04 PM, 28th Nov      

            
 Amir                   They will do follow up on this email address.           03:05 PM, 28th Nov 

            
 Amir                   Is there anything else we can help you with?           03:05 PM, 28th Nov 

              
 User 
                   ok thank you           03:05 PM, 28th Nov      

              
 User 
                   no           03:05 PM, 28th Nov      

            
 Amir                  
 It was a pleasure to assist you. Thank you for shopping with us. 
  have a wonderful day. 
          03:05 PM, 28th Nov 

       

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