Subject: New Reply Received - RE: FW: Order no. 9618329145
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 16:11:39 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  RE: FW: Order no. 9618329145  Ticket comment <div dir="auto">Dear Team</div>
<div dir="auto"><br></div>
<div dir="auto">My credit card which I have used to make this purchase has been expired and changed </div>
<div dir="auto"><br></div>
<div dir="auto">Please confirm what is to be done</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Samsung Galaxy smartphone.</div></div>
<div dir="auto"><br></div>
<div><br></div>
<div dir="auto" style="font-size:100%;color:#000000">
<div>-------- Original message --------</div>
<div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Shoemart &lt;[email-masked]&gt; </div>
<div>Date: 04/01/2021  20:02  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#1955569] - RE: FW: Order no. 9618329145 </div>
<div><br></div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Gaurav,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for getting in touch with us.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We apologise for the inconvenience caused.<br><br>With reference to order no #9613612447.</div>
<div dir="ltr">
<br>The refund amount of AED 99.48 for order, has been processed from our side to your card on 23/12/2020, reference ID 169999990039293833.<br> <br>** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team<br>
</div>
</div></div>

	

</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1955569