Subject: RE: Refund Not Processed#6255136609
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ksaconloc Returns <[email-masked]>, Mohammad Ayaz <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Date: Mon, 4 Jan 2021 15:34:34 +0000

@Ksaconloc Returns<mailto:[email-masked]> @Mohammad Ayaz<mailto:[email-masked]> Please confirm if the items have been received as Aramex tracking is delivered.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, January 4, 2021 1:44 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Refund Not Processed#6255136609

External email sender, please take precaution.
Hi Team

Please check and advise regarding the following issue.

Regards
Shakeeb

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 4, 2021 12:36:23 PM
Subject: Refund Not Processed#6255136609

Hi Team,

Problem Statement: Refund Not Proccessed
Order Date : 16-Dec-2020
Order ID:  6255136609
Child ticket: 1944122
Return Tracking ID: 46392247554
RMA: 1000356794
Assistance Required: Process the refund as soon as possible.

Issue Description: Customer raised a return request for 2 item and as per customer she/he handed over all 2 items to the courier team and we have checked with the tracking number that the items have been delivered to the warehouse on 28/12/2020 but according to the hybris the refund has been not processed yet, So we request you to check under RMA 1000356794 and kindly process the refund as soon as possible.

Regards,
Samer

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