Subject: Ticket Assigned - Ticket # 189106 Resolved
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 14:08:50 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 189106 Resolved  
 Dear Max,  Our Technical Engineer has indicated that your ticket # 189106 with subject Fwd: [#1811437] - Conversation with sujood has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/0a80040aea7979f663ae9c2a350e9c7f067f1c1d109b1ff9cd4c3d8768d44edf  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1955124