Subject: RE: Missing order #6250529258
From: max Talateen <[email-masked]>
To: Abhilash Kuttalam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Asif Ahmad <[email-masked]>
Date: Mon, 4 Jan 2021 10:02:06 +0000

Hi Abhi.

Kindly note order [6250529258] was received and RTS done as per your confirmation. The customer was contacted and informed about the refund.

Thanks
Farouk
0582662476

From: Abhilash Kuttalam <[email-masked]>
Sent: Monday, January 4, 2021 12:12 PM
To: max Talateen <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Asif Ahmad <[email-masked]>
Subject: RE: Missing order #6250529258

Dear @max Talateen<mailto:[email-masked]>

Please check and reply to all.

[signature_1448102708]
Abhilash Kuttalam
Assistant Manager – Omnichannel

Mob: +966 59 620 5502
Tel: +966 11 279 3000 | Ext : 3512
Riyadh Gallery Mall, Gate #A1, 2nd floor
PO Box 91861 | Riyadh  11643 | Saudi Arabia

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 2, 2021 5:48 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; max Talateen <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing order #6250529258

@Abhilash Kuttalam<mailto:[email-masked]> @max Talateen<mailto:[email-masked]> Any update on this?

Max60117

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 2, 2021 4:05 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing order #6250529258

External email sender, please take precaution.
Hi Team,

Can we get this order marked as lost in transit and initiate the refund to the customer.

Regards
shakeeb

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 2, 2021 1:49:43 PM
Subject: Missing order #6250529258

Hi Team,

Problem Statement: Late Shipping
with reference to order number: 6250529258
Child Ticket: 1882185
Order date: Dec 2, 2020
Store code: Max60117
Order Amount : SAR20.00

Assistance Required: Need Urgent shipping

Issue Description:The order is placed on Dec 2, 2020 but till now READY_TO_SHIPPED

As per WH: Order is already dispatched to store on 2nd Dec.

As the store: Order not received in store.

Kindly check and do the needful.

Regards,
Samer

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