Subject: Re: Refund Not Processed#6255136609
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Date: Mon, 4 Jan 2021 02:44:16 -0700 (MST)

Hi Team 

Please check and advise regarding the following issue. 

Regards 
Shakeeb 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, January 4, 2021 12:36:23 PM 
Subject: Refund Not Processed#6255136609 

Hi Team, 

Problem Statement: Refund Not Proccessed 
Order Date : 16-Dec-2020 
Order ID: 6255136609 
Child ticket: 1944122 
Return Tracking ID: 46392247554 
RMA: 1000356794 
Assistance Required: Process the refund as soon as possible. 

Issue Description: Customer raised a return request for 2 item and as per customer she/he handed over all 2 items to the courier team and we have checked with the tracking number that the items have been delivered to the warehouse on 28/12/2020 but according to the hybris the refund has been not processed yet, So we request you to check under RMA 1000356794 and kindly process the refund as soon as possible. 

Regards, 
Samer