Subject: Ticket Assigned - Click & Collect
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 07:25:56 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Click & Collect Dear Baby Shop Team,

I've placed click and collect order since 18th December and it's still not ready yet. 
Please I need to know when I can have my order ready. 
Thanks https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1953407