Subject: RE: Refund approval #6249341010
From: Hamza Hafeez <[email-masked]>
To: Akshay Berry <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Imran <[email-masked]>
Date: Mon, 4 Jan 2021 05:32:16 +0000

Hi Akshay,

Please proceed with the refund.

Regards,
Hamza Hafeez

Customer Support / e-Commerce Executive
  +971 4 517 3209
[signature_55581850]   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cc1f72e7b91764c2a25e508d8223fd606%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297004867798950&sdata=9Vng6Y343y6g6%2FnjHopprpA7KrhC1e5uLLuTPY0tArc%3D&reserved=0>

From: Akshay Berry <[email-masked]>
Sent: Sunday, January 03, 2021 7:58 PM
To: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Hamza Hafeez <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>
Subject: RE: Refund approval #6249341010

Looping @Hamza Hafeez<mailto:[email-masked]> Please approve for manual refund as the customer claims the items have been returned as per the customer.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 3, 2021 7:40 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval #6249341010
Importance: High

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 2 January, 2021 15:54:19
Subject: Refund approval #6249341010

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1824987
Child Tiket: 1917601
Order Date : Nov 29, 2020
Order ID:  6249341010
Return Tracking ID: 46391529914  - Ref: L17951D
RMA: 1000350877
Total Price: 239 SAR

 Issue Description: Customer raised a return request for 2 items and as per customer she/he handed over all 2 items to the courier team and we have checked with the collection referenec we found that the items have been collected on 19/12/2020, we have escalated to WH on 25/12/2020 to confirm if we received the items but till now now response.

Case history: the customer is cashing us for collection and refund from 05/12/2020.

Customer's history: the customer with us from 11/29/20  and placed one order.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,

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