Subject: Refund Not Processed# 9619483390
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 3 Jan 2021 04:31:49 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Proccessed 
Order Date : 01-Dec-2020 
Order ID: 9619483390 
Child Ticket: 1928872 
Return Tracking ID: RP120320002490 
RMA: 1000281176 
Assistance Required: Process the refund as soon as possible. 

Issue Description: Customer raised a return request for one item and as per customer she/he handed overthe item to the courier team and we have checked with the tracking number that the items have been delivered to the warehouse on 06/12/2020 but according to the hybris the refund has been not processed yet. 

AS per WH : Below AWB not yet received from the courier. 

Kindly check and do the needful. 

Regards, 
Samer