Subject: Re: Late Delivery WWD #8218496165
From: Shakeeb Arsalan <[email-masked]>
To: Samer Salmeh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 3 Jan 2021 02:04:17 -0700 (MST)

refunded 

From: "sachin maheshwari" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Ecom cpkuwait" <[email-masked]>, "midhun madhu" <[email-masked]> 
Sent: Sunday, January 3, 2021 11:30:52 AM 
Subject: RE: Late Delivery WWD #8218496165 

Pls get this marked cancelled / not delivered & process refund. 

Regards, 

Sachin 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, January 2, 2021 2:00 PM 
To: Sachin Maheshwari <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Samer Salmeh <[email-masked]>; ecom cpkuwait <[email-masked]>; Midhun Madhu <[email-masked]> 
Subject: Re: Late Delivery WWD #8218496165 

External email sender, please take precaution. 

Hi Sachin, 

We need your assistance on the below case as the order is pending since Nov 28, 2020, and till now the item 154563088 has not been delivered to the customer yet. 
the customer is chasing us constantly for the item. 
Please note that the issue has been raised several time to the concerned team in this ticket 1837218, However we got no reply from their side. 

Regards 
Shakeeb 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 18, 2020 5:50:13 PM 
Subject: Late Delivery WWD #8218496165 

Hi Team, 

Kindly note the customer waiting for delivery from 03/12/2020, and we escalated many times for urgent delivery through ticket 1837218. 

Problem Statement – Late Delivery WWD 

Order ID - 8218496165 

Item ID -154563088 - - Kit For Kids Compipure Plus Mattress 

Assistance Required – Need urgent delivery 

Order placed on :28/11/2020 

Was expected to be delivered on: Dec 03, 2020 

Assistance Required: Need Urgent Delivery 

Issue Description: The order was placed on 28/11/2020 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 

Regards, 

Samer 

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