Subject: Re: Collection references - 6249246452 , 6248169774 , 6248817233
From: Shakeeb Arsalan <[email-masked]>
To: Samer Salmeh <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 3 Jan 2021 02:01:12 -0700 (MST)

contact aramex 

From: "Samer Salmeh" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, January 3, 2021 2:17:43 PM 
Subject: Re: Collection references - 6249246452 , 6248169774 , 6248817233 

Hi Team, 

Any update in this case?? 

From: "FarEye Support" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 3 January, 2021 12:36:30 
Subject: Re: Re: Collection references - 6249246452 , 6248169774 , 6248817233 

Dear Apoorv, 

We tried reaching you via email but could not get a response from your side. We are proceeding with the ticket # 188368 closure.Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef | https://fareye.freshdesk.com/public/tickets/5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Nishant Kamal 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Sat, 2 Jan at 12:04 PM , FarEye Support <[email-masked]> wrote: 
Dear Apoorv, 

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in the next business day we will proceed with the ticket closure. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef | https://fareye.freshdesk.com/public/tickets/5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Nishant Kamal 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN
On Fri, 1 Jan at 3:09 PM , FarEye Support <[email-masked]> wrote: 
Dear Apoorv, 

We would like to inform you that we are getting error response for the shared AWB numbers " 46397792722, 46397792895, 46397792571 " 

Below is the response : 

["Pickup.ExistingShipments[0].Number - Shipment is already associated with another pickup"]} 

Due to this response collection, the collection reference number is not generated for the shared AWBs. 

This needs to be checked with the Aramex team. 

Let us know for further assistance. 

Thanks for your kind cooperation. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef | https://fareye.freshdesk.com/public/tickets/5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Ayushi Singh , Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 7065956595 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

BQ_BEGIN
On Fri, 1 Jan at 2:51 PM , FarEye Support <[email-masked]> wrote: 
Dear Apoorv, 

Greeting from FarEye! 
We have received your concern regarding collection references. 
We will revert you back as soon as we have an update or need any details to proceed further. 
We are working on the same. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef | https://fareye.freshdesk.com/public/tickets/5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Ayushi Singh , Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 7065956595 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

BQ_BEGIN
On Fri, 1 Jan at 2:20 PM , Apoorv Joshi <[email-masked]> wrote: 
Hi Team, 

Order Number: 6249246452 , 6248169774 , 6248817233 
AWBs: 46397792722, 46397792895, 46397792571 

Kindly share collection reference for the above AWBs. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, January 1, 2021 2:14:24 PM 
Subject: Collection references 

Hi Team, 

We request you to provide the Alphanumeric Collection references for the Following: 

AWBs ( 46397792722 ) (46397792895) (46397792571) 

Regards 
Samer 

BQ_END

BQ_END

BQ_END

188368:211857