Subject: New Reply Received - refund urg
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 07:09:26 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  refund urg  Ticket comment <div dir="ltr">Reminder please </div>
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<div>On Sat, Dec 26, 2020 at 9:52 AM Muhammad Waris &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Dear Sir,<div><br></div>
<div>Thanks for your response , there is no reason to Refund in the same card from where i make the payment, as i received the payments from more vendors in the same card. Anyhow if you are facing problems in it you may keep this balance in "CenterPoint Volet" so i can use it as a purchasing from my Volet in near future from Centerpoint.</div>
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<div>Thanks,</div>
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<div>Muhammad Waris</div>
<div>0593647661</div>
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<div dir="ltr" class="gmail_attr">On Wed, 23 Dec 2020, 15:48 Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Waris,</div>
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<div dir="ltr">​<br>
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<div>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
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<br>Regarding the order: 6244884325 &amp; 6249729270  Please note that the refund has been processed successfully from our side for the amount (SAR100.94 and <span style="white-space:pre-wrap" dir="ltr">​</span>SAR49.40), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div dir="ltr">The Support Team</div>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature">Muhammad Waris Malik</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1869485