Subject: RE: Refund approval #6226493917
From: Hamza Hafeez <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 3 Jan 2021 05:40:31 +0000

Hi Shakeeb,

Please proceed with the refund.

Regards,
Hamza Hafeez

Customer Support / e-Commerce Executive
  +971 4 517 3209
[signature_55581850]   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cc1f72e7b91764c2a25e508d8223fd606%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297004867798950&sdata=9Vng6Y343y6g6%2FnjHopprpA7KrhC1e5uLLuTPY0tArc%3D&reserved=0>

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, January 02, 2021 1:53 PM
To: Hamza Hafeez <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval #6226493917

External email sender, please take precaution.
Hi Hamza,

Please check on the issue below and advise if we can go ahead with the refund as the issue is pending since over a month.

Regards
Shakeeb

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 5:17:08 PM
Subject: Refund approval #6226493917

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1833500
Order Date:  Sep 23, 2020
Order ID:  6226493917
Tracking ID: 46289819800
Total Price: SAR 174

Issue Description: the customer informed us that he returned the items on 22/11/2020, and as per tracking AWB: 46289819800 (invalid number) and as hypris there is RMA1000022897 cancalled on 24/11/2020.
we have asked the customer to provide the Return receipt or the AWB under which he returned the items, but he said the courier partner did not provide.

Please note that child ticket 1917635 was raised on Dec 25th 2020, but we did not get any reply from the team.
Customer's history: The customer with us frim 8/1/20 and he placed 9 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Samer

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