Subject: Re: Refund approval #6228183144
From: Shakeeb Arsalan <[email-masked]>
To: Samer Salmeh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 2 Jan 2021 03:09:16 -0700 (MST)

refunded 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, January 2, 2021 2:23:12 PM 
Subject: Refund approval #6228183144 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1840334 
Child Ticket: 1895787 
Order Date : 28-Sep-2020 
Order ID: 6228183144 
Return Tracking ID:46285253770 
RMA: 1000040365 
Total Price: 206.8 SAR 
Issue Description: Customer raised a return request for 6 items and as per customer she/he handed over all 6 items to the courier team and we have checked with the tracking number AWB: 46285253770 Invalid number and according to the hybris the refund has been not processed yet, So we created a child ticket for checking if we received the items (162669364 - 161852974-162626343 - 162626329- 162045550 - 161873548 ), as per WH " Not Received From Courier At Econ Returns." 

Customer's history: The customer with us from 6/21/19 8:17, and placed more than 20 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Samer