Subject: Re: Refund approval #6226493917
From: Shakeeb Arsalan <[email-masked]>
To: hamza hafeez <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 2 Jan 2021 02:53:13 -0700 (MST)

Hi Hamza, 

Please check on the issue below and advise if we can go ahead with the refund as the issue is pending since over a month. 

Regards 
Shakeeb 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, December 19, 2020 5:17:08 PM 
Subject: Refund approval #6226493917 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1833500 
Order Date: Sep 23, 2020 
Order ID: 6226493917 
Tracking ID: 46289819800 
Total Price: SAR 174 
Issue Description: the customer informed us that he returned the items on 22/11/2020, and as per tracking AWB: 46289819800 (invalid number) and as hypris there is RMA1000022897 cancalled on 24/11/2020. 
we have asked the customer to provide the Return receipt or the AWB under which he returned the items, but he said the courier partner did not provide. 

Please note that child ticket 1917635 was raised on Dec 25th 2020, but we did not get any reply from the team. 

Customer's history: The customer with us frim 8/1/20 and he placed 9 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Samer