Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Dec 2020 11:11:51 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">وصلتني رسالة بأنه قد تم استلام الطلب وأنا لم أقم باستلامه بعد</div>
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<div>On Sat, Dec 26, 2020, 4:23 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="rtl" style="box-sizing:border-box;word-break:break-word;margin-top:0.49cm;margin-bottom:0.49cm;line-height:14px;text-align:right"><span dir="rtl" lang="ar-SA" style="box-sizing:border-box;word-break:break-word">مرحبا احمد،</span></div>
<div dir="rtl" style="box-sizing:border-box;word-break:break-word;margin-top:0.49cm;margin-bottom:0.49cm;line-height:14px;text-align:right">
<span lang="ar-SA" style="box-sizing:border-box;word-break:break-word">شكراً لك على تواصلك معنا</span>.</div>
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<span lang="ar-SA" style="box-sizing:border-box;word-break:break-word">تقبل كامل اعتذارنا عن الإزعاج الذي تسببنا به</span>.</div>
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<span dir="rtl" lang="ar-SA" style="box-sizing:border-box;word-break:break-word">يرجى العلم بأنه قد تم رفع طلب حضرتك للجهات المعنية لتجهيز الطلب للاستلام  والعمل جار عليه يرجى السماح لنا و سيتم اتخاذ الإجراء بأسرع وقت ممكن</span>.</div>
<div dir="rtl" style="box-sizing:border-box;word-break:break-word;margin-top:0.49cm;margin-bottom:0.49cm;line-height:14px;text-align:right">شكرا لتعاونكم</div>
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<span lang="ar-SA" style="box-sizing:border-box;word-break:break-word">لا تتردد في الاتصال بنا للحصول على مزيد من المساعدة</span>.</div>
<div dir="rtl" style="box-sizing:border-box;word-break:break-word;margin-top:0.49cm;margin-bottom:0.49cm;line-height:14px;text-align:right"><span lang="ar-SA" style="box-sizing:border-box;word-break:break-word">أصدقائك،</span></div>
<div dir="rtl" style="box-sizing:border-box;word-break:break-word;margin-top:0.49cm;margin-bottom:0.49cm;line-height:14px;text-align:right"><span lang="ar-SA" style="box-sizing:border-box;word-break:break-word">خدمة العملاء </span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1904725