Subject: RE: Refund Not Processed#9610756948
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 28 Dec 2020 18:40:42 +0000

@Apoorv Joshi<mailto:[email-masked]>

Escalated to tech INC0941238

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 26, 2020 6:33 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund Not Processed#9610756948

External email sender, please take precaution.
Hi Team,

Please assist in processing the following RMA: 1000233723 for the order number: 9610756948. As per oracle we have received the returned item and the following child ticket was raised to get it processed: 1889285 but no action on this.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 26, 2020 7:58:58 PM
Subject: Refund Not Processed#9610756948

Hi Team,

Problem Statement: Refund Not Processed
Order Date :Oct 29, 2020
Order ID:9610756948
Child Ticket: 1889285
Tracking ID:46044356271
RMA:1000233723
Assistance Required: Need refund for customer.
Issue Description: As per the Aramex website the return items has been returned to WH on 30 Nov 2020 and till now the RMA not processed kindly check and process the RMA asap and update us.

Regards,
Samer

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