Subject: Ticket Assigned - Conversation with husensab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:35:04 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with husensab husensab                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Husensab ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9617904515 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:50 PM, 15th Dec                     husensab                    Hi           08:54 PM, 15th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            08:55 PM, 15th Dec                     husensab                    Hi Osam.. my returns still pending           08:56 PM, 15th Dec                     husensab                    May I know the reason           08:56 PM, 15th Dec                   Osam                   Can you provide us your order number so that we can assist you better           08:56 PM, 15th Dec                     husensab                    9617904515           08:57 PM, 15th Dec                   Osam                   May I request you to stay on-hold while checking you order details           08:57 PM, 15th Dec                   Osam                   Please know that your order has been cancelled and the amount was not captured by us and we reversed the amount to your account and  needs 4-15 working days to be reflected in your account           09:00 PM, 15th Dec                     husensab                    But my gift card also not return yet           09:02 PM, 15th Dec                   Osam                   We would like to inform you that you have used voucher for your order and that is non refundable           09:04 PM, 15th Dec                   Osam                   Is there anything else I can help you with?           09:05 PM, 15th Dec                     husensab                    But my order is cancelled           09:05 PM, 15th Dec                     husensab                    Neither I received my order nor my money and gift card as well..           09:06 PM, 15th Dec                     husensab                    It’s really pathetic service from Max ever have been come from since many years           09:08 PM, 15th Dec                   Osam                   Please know that we reversed back the amount to your account and it needs from 4-15 working days           09:09 PM, 15th Dec                   Osam                   Please accept our sincere apologies for the inconvenience caused to you           09:09 PM, 15th Dec                     husensab                    As u said 4-15 days but it’s already more than 15 days now..           09:10 PM, 15th Dec                   Osam                   please know that 15 working days will be till 20 Dec           09:12 PM, 15th Dec                   Osam                   you can contact us if you did not get the amount within the mentioned time frame           09:13 PM, 15th Dec                   Osam                   Is there anything else I can help you with?           09:14 PM, 15th Dec                     husensab                    Nothing           09:15 PM, 15th Dec                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:16 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1880068