Subject: Ticket Assigned - Conversation with rica
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:35:02 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rica rica                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rica Bot:  Hi Rica ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4522042112 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97430897787            07:57 PM, 15th Dec                   Rehan                   Hi Rica, Thank you for contacting us. My name is Rehan. How may I help you?           07:59 PM, 15th Dec                     rica                    The courier messaged me earlier, asking for my location. I informed him that I am not available at that time and asked him if he can just deliver it in the evening. He did not reply back and I can not reach him.           08:01 PM, 15th Dec                   Rehan                   May I request you to please stay on-hold while I retrieve the information.            08:04 PM, 15th Dec                   Rehan                   Thank you for your patience.           08:05 PM, 15th Dec                   Rehan                   Standard delivery orders are usually delivered within 2-3 working days. Courier partner will contact you again before delivering your order and it will be deliver as soon as possible.           08:06 PM, 15th Dec                   Rehan                   We are not getting a response from you. Are we still connected?           08:07 PM, 15th Dec                   Rehan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:09 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1879814