Subject: Ticket Assigned - Conversation with shah faisal nafees
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:35:01 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shah faisal nafees shah faisal nafees                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shah faisal nafees Bot:  Hi Shah Faisal Nafees ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6251948293 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561294804 Bot:  Please wait while we transfer you to an agent Agent:  Hi Shah, Thank you for contacting us. My name is Anvesh. How may I help you? Customer:  Hi Anvesh. Customer:  I want to replace an item from my last order Customer:  I ordered size small but I need Medium Customer:  I've initiated a return process. But I don't want to return. Just need to swap the size Agent:  We regret for the inconvenience caused to you. Agent:  Can you please provide the order ID in order to assist in detail? Customer:  6251948293 Agent:  Thank you for information. Please allow me a moment to fetch the order details for you. Customer:  Ok Agent:  Thank you for waiting. I really appreciate your patience. Agent:  We regret to inform you that, we do not have the option of exchange. You can return the item and get the refund for the item. Customer:  Ok if I choose to return, do I need to go to the store and return? As it was a click and collect order Agent:  As you have raised the return reuqest for the item "Plain T-shirt with Mandarin Neck and Short Sleeves", our team will collect the item from you within 3-5 business days. Customer:  Will they deduct any charge for collecting? Agent:  Once the item reaches warehouse and completes quality checks, you will receive the refund of SAR 21.42 in your source account and SAR 0.98 in your "My credit". Customer:  Ok. Agent:  Thank you for understanding and cooperation. Agent:  Is there anything else I can help you with? Customer:  There was another return request which I raised a month ago. But nobody has collected it yet Customer:  6227004499 Customer:  This is the order id Agent:  We regret for the inconvenience caused to you. Please allow me a moment to fetch the order details for you. Customer:  Ok Agent:  Thank you for waiting. I really appreciate your patience. Agent:  We would like to inform you, as your item is not collected by the courier team, we will raise the new return request and our team will collect the item from you. Customer:  What will be the return amount for this? Agent:  The new return request number is 1000314989. Agent:  The refund you will receive for the return of the order 6227004499 is SAR 15 Agent:  You might have received the confirmation email for the return request. Agent:  Please fill in the address details for details and our team will collect the item as soon as possible. Customer:  Not yet Agent:  Please check the email [email-masked], you will receive the confirmation email of return request. Agent:  Also please check in Junk/Spam/Trash folders. Customer:  My address is already updated in my account Customer:  No. I've not received any email Agent:  As the shipping method of the order 6227004499 is click and collect, you need to fill the address for the pickup of the items. Customer:  Only 1 email for the return request which I initiated today Customer:  Ok I will update Agent:  Thank you for understanding and cooperation. Agent:  Is there anything else I can help you with? Customer:  No. That's all.. Thank you ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  You too Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shah Faisal Nafees ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:39 PM, 15th Dec                     shah faisal nafees                    ??           07:42 PM, 15th Dec                   Rehan                   Hi Shah, Thank you for contacting us. My name is Rehan. How may I help you?           07:43 PM, 15th Dec                     shah faisal nafees                    Hi Rehan. I've returned 2 orders a couple of days back. But I haven't received any confirmation nor the refund           07:44 PM, 15th Dec                   Rehan                   May I request you to please stay on-hold while I retrieve the information.            07:44 PM, 15th Dec                     shah faisal nafees                    ??           07:44 PM, 15th Dec                   Rehan                   Thank you for your patience.           07:45 PM, 15th Dec                   Rehan                   We would like to inform you that as we have checked the return item has been collected but not delivered to the warehouse yet in this order 6227004499           07:46 PM, 15th Dec                   Rehan                   So after the quality check you will receive your refund within 4-15 working days to your card.           07:47 PM, 15th Dec                     shah faisal nafees                    How about order 6251948293?           07:47 PM, 15th Dec                   Rehan                   May I request you to please stay on-hold while I retrieve the information.            07:50 PM, 15th Dec                     shah faisal nafees                    Ok           07:50 PM, 15th Dec                   Rehan                   As we have checked in this order your return item has been collected but not delivered to the warehouse yet.           07:51 PM, 15th Dec                   Rehan                   So after the quality check you will receive your refund within 4-15 working days to your card.           07:51 PM, 15th Dec                     shah faisal nafees                    Ok thanks           07:52 PM, 15th Dec                   Rehan                   Is there anything else i can help you with?           07:53 PM, 15th Dec                   Rehan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:57 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1879773