Subject: Ticket Assigned - Conversation with mohammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:35:01 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed mohammed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed Bot:  Hi Mohammed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6254422167 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0599866694 Bot:  Please wait while we transfer you to an agent Agent:  Hi Mohammed, Thank you for contacting us. My name is Rehan. How may I help you? Agent:  We re not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohammed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6254422167 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:52 PM, 15th Dec                   Rehan                   Hi Mohammed, Thank you for contacting us. My name is Rehan. How may I help you?           07:53 PM, 15th Dec                     mohammed                    I just received a call saying that tye Carrier was trying to contact me for delivery           07:54 PM, 15th Dec                     mohammed                    But I didn't received any call from the carrier           07:54 PM, 15th Dec                   Rehan                   May I request you to please stay on-hold while I retrieve the information.            07:55 PM, 15th Dec                     mohammed                    And there is no update from Aramex when I track tge shipment           07:55 PM, 15th Dec                   Rehan                   Thank you for your patience.           08:00 PM, 15th Dec                     mohammed                    Any update?           08:00 PM, 15th Dec                   Rehan                   We would like to inform you that as we have checked your order has been placed successfully but order has not been shipped yet. Once the order will be shipped so it will be delivered to your place as soon as possible.           08:01 PM, 15th Dec                   Rehan                   Standard delivery orders are usually delivered within 4-5 working days. Courier partner will contact you before delivering your order           08:01 PM, 15th Dec                   Rehan                   We are not getting a response from you. Are we still connected?           08:04 PM, 15th Dec                   Rehan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:06 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1879798