Subject: Ticket Assigned - Conversation with fatima yasir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:34:58 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima yasir fatima yasir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello i had returned my order since three days but still haven’t receive my credit back Bot:  Please enter your name Customer:  fatima yasir Bot:  Hi Fatima Yasir ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0592230027 Bot:  Please wait while we transfer you to an agent Customer:  Sure Agent:  Hi Fatima, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fatima Yasir ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:26 PM, 15th Dec                     fatima yasir                    Sure           07:26 PM, 15th Dec                     fatima yasir                    Wating           07:28 PM, 15th Dec                   Ishan                   Hi Fatima, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries.           07:28 PM, 15th Dec                     fatima yasir                    I haven’t receive my credit back I had returned my order since three days           07:29 PM, 15th Dec                     fatima yasir                    R u there??           07:31 PM, 15th Dec                   Ishan                   Yes           07:32 PM, 15th Dec                   Ishan                   Kindly share us with the order id in order to assist you better           07:33 PM, 15th Dec                     fatima yasir                    6251444551           07:34 PM, 15th Dec                     fatima yasir                    Hello??           07:36 PM, 15th Dec                   Ishan                   Thank you for confirming me.            07:36 PM, 15th Dec                   Ishan                   Please note, as per the records we can see that your items has arrived at our warehouse and once we are done with quality check we will initiate the refund           07:37 PM, 15th Dec                     fatima yasir                    How much time more it will take           07:37 PM, 15th Dec                   Ishan                   We are sorry, as we cannot comment on the exact date and time. However the refund will be processed within 2 - 3 business days.           07:39 PM, 15th Dec                     fatima yasir                    Ok           07:39 PM, 15th Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           07:42 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1879706