Subject: Ticket Assigned - Conversation with nada gari
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:35:01 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nada gari nada gari                    Bot:  Hi again! Bot:  Please enter your name Customer:  nada gari Bot:  Hi Nada Gari ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:50 PM, 15th Dec                     nada gari                    I returned an item 10 days ago and didn't receive my refund yet           07:51 PM, 15th Dec                     nada gari                    Return no. Is 1000253011           07:51 PM, 15th Dec                   Rehan                   Hi Nada, Thank you for contacting us. My name is Rehan. How may I help you?           07:52 PM, 15th Dec                   Rehan                   We would like to inform you that as we have checked your return item has been collected but not delivered to the warehouse.           07:57 PM, 15th Dec                     nada gari                    I asked for a return to an item           07:57 PM, 15th Dec                     nada gari                    Oh~~           07:57 PM, 15th Dec                   Rehan                   So after the quality check you will receive your refund within 4-15 working days to your card.           07:57 PM, 15th Dec                     nada gari                    Why is it taking too long??           07:57 PM, 15th Dec                     nada gari                    But OK no problem I was just checking on that, thank you           07:58 PM, 15th Dec                     nada gari                    I wish to be informed when you receive it in the ware house~~           07:58 PM, 15th Dec                   Rehan                   We would like to inform you that item will be delivered to the warehouse as soon as possible.           08:01 PM, 15th Dec                   Rehan                   We are not getting a response from you. Are we still connected?           08:04 PM, 15th Dec                   Rehan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:07 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1879802