Subject: Ticket Assigned - Conversation with irfan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:35:00 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with irfan irfan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  irfan Bot:  Hi Irfan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9621980103 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557909915            07:37 PM, 15th Dec                   Ishan                   Hi Irfan, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           07:37 PM, 15th Dec                     irfan                    Yes please           07:38 PM, 15th Dec                     irfan                    Can you update the status of delivery           07:38 PM, 15th Dec                     irfan                    Are you there           07:39 PM, 15th Dec                   Ishan                   May I request you to please stay on hold while I retrieve the information.           07:41 PM, 15th Dec                   Ishan                   I would like to inform you that Click & Collect orders usually takes 2 - 4 business days for ready for pickup.            07:42 PM, 15th Dec                   Ishan                   We would like to inform you that the item you ordered is ready to be shipped from the warehouse to the store for your collection.           07:42 PM, 15th Dec                   Ishan                   Once your order will be ready for collection, you will receive an email confirming the same.           07:42 PM, 15th Dec                     irfan                    Thankyou           07:43 PM, 15th Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           07:47 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1879726