Subject: Ticket Assigned - Conversation with nabilah maul
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:34:58 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nabilah maul nabilah maul                    Bot:  Hi again! Bot:  Please enter your name Customer:  nabilah maul Bot:  Hi Nabilah Maul ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6251927280 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:15 PM, 15th Dec                   Ishan                   Hi Nabilah, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           07:18 PM, 15th Dec                     nabilah maul                    My order why is not come           07:18 PM, 15th Dec                     nabilah maul                    Until now im waiting           07:19 PM, 15th Dec                     nabilah maul                    What date come           07:19 PM, 15th Dec                   Ishan                   May I request you to please stay on hold while I retrieve the information.           07:21 PM, 15th Dec                   Ishan                   We are truly sorry to say that, as per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility.             07:23 PM, 15th Dec                   Ishan                   Our courier partner tried to contact you multiple times on the contact number which was provided by you: (0559113940) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.           07:24 PM, 15th Dec                     nabilah maul                    I did not receive their call           07:26 PM, 15th Dec                   Ishan                   We would request you to please place a new order for the same items and we will try our best to make sure the items are delivered to you in a timely fashion.             07:27 PM, 15th Dec                     nabilah maul                    Plsss return my monny f not come come my order           07:27 PM, 15th Dec                     nabilah maul                    Plsss return my monny 235 SAR           07:28 PM, 15th Dec                   Ishan                   Please be assured that your refund will initiated in your original payment method in 5 - 7 working days.           07:31 PM, 15th Dec                     nabilah maul                    Plsss return to my monny i give u my acount number           07:31 PM, 15th Dec                   Ishan                   We would like to inform you that you will be refunded to the payment method that you used while placing the order.           07:35 PM, 15th Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           07:38 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1879684