Subject: Ticket Assigned - Conversation with fatima yasir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:34:46 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima yasir fatima yasir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello i had returned my order since three days but still haven’t receive my credit back Bot:  Please enter your name Customer:  fatima yasir Bot:  Hi Fatima Yasir ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0592230027            06:55 PM, 15th Dec                     fatima yasir                    Sure           06:56 PM, 15th Dec                   Ishan                   Hi Fatima, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries.           06:56 PM, 15th Dec                   Ishan                   I'm not getting a response from you. Are we still connected?           06:58 PM, 15th Dec                   Ishan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:02 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1879516