Subject: Ticket Assigned - Conversation with ameera
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:34:37 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ameera ameera                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ameera Bot:  Hi Ameera ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556123337            06:37 PM, 15th Dec                   Ishan                   Hi Ameera, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process.           06:37 PM, 15th Dec                     ameera                    Yes i received my item yesterday n it was broken           06:38 PM, 15th Dec                     ameera                    So i went to shop dey said i need to have approval online           06:38 PM, 15th Dec                     ameera                    So my email isnt working           06:39 PM, 15th Dec                   Ishan                   Kindly share us with the order id in order to assist you better           06:39 PM, 15th Dec                   Ishan                   We sincerely apologize for the inconvenience caused to you.           06:39 PM, 15th Dec                     ameera                    I order as an guest           06:39 PM, 15th Dec                     ameera                    I dont have account           06:40 PM, 15th Dec                     ameera                    My email is [email-masked]           06:40 PM, 15th Dec                     ameera                    But its isnt working right now           06:40 PM, 15th Dec                   Ishan                   We request you to please specify the item name about your inquiry. We also request you to help us with some images of the item you have received so that we can assist you better.           06:41 PM, 15th Dec                   Ishan                   I'm not getting a response from you. Are we still connected?           06:44 PM, 15th Dec                   Ishan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:45 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1879444