Subject: Ticket Assigned - Conversation with mohamed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:34:34 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed mohamed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed Bot:  Hi Mohamed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966546676615 Bot:  Please wait while we transfer you to an agent Agent:  Hi Mohamed, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohamed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:11 PM, 15th Dec                   Ishan                   Hi Mohamed, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process.           06:12 PM, 15th Dec                     mohamed                    Yes           06:13 PM, 15th Dec                   Ishan                   Kindly share us with the order id in order to assist you better           06:14 PM, 15th Dec                   Ishan                   I'm not getting a response from you. Are we still connected?           06:16 PM, 15th Dec                     mohamed                    Order#           06:16 PM, 15th Dec                     mohamed                    6248507289           06:17 PM, 15th Dec                   Ishan                   Thank you for confirming me.            06:20 PM, 15th Dec                   Ishan                   We would like to inform you that your items are still with the courier team, we have already escalated the case to the deliver the picked up items back to the warehouse so that we can initiate the refund for the same.           06:21 PM, 15th Dec                     mohamed                    When shall I receive a response           06:21 PM, 15th Dec                   Ishan                   Please allow us some time to work and get this issue fixed for you.           06:24 PM, 15th Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           06:26 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1879350