Subject: Ticket Assigned - Conversation with poulomi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:34:33 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with poulomi poulomi                    Bot:  Hi again! Bot:  Please enter your name Customer:  poulomi Bot:  Hi Poulomi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an add
 itional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:16 PM, 15th Dec                     poulomi                    Waiting           06:17 PM, 15th Dec                   Ishan                   Hi Poulomi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries.           06:20 PM, 15th Dec                   Ishan                   Hi, I'm not getting a response from you. Are we still connected?           06:21 PM, 15th Dec                   Ishan                   As we have not received a respo
 nse, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:25 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1879337