Subject: Ticket Assigned - Conversation with assalmualikum
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 02:56:34 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with assalmualikum assalmualikum                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  assalmualikum Bot:  Hi Assalmualikum ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257669263 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0550968985 Bot:  Please wait while we transfer you to an agent Agent:  Hi Assalmualikum, Thank you for contacting us. How may I help you? Customer:  Can you please share with the status of tracing No. : FP122420004197 Customer:  associated with order no. Customer:  6257669263 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  ok Customer:  as per  transaction at 08:40 PM to request for address change Customer:  and then return to DC Agent:  We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response Customer:  at 9:55 PM Customer:  I waited for 4 :00 hours to receive the order ,once to contract at 1:30 PM Agent:  We would like to inform you that we will contact the concern team to deliver your order again kindly give response to the courier Customer:  try to follow up for couple of hours Customer:  okay Agent:  have a great day Customer:  thanks Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Assalmualikum ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257669263 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:23 PM, 27th Dec                   Yazid                   Hi, Thank you for contacting us. How may I help you?           05:30 PM, 27th Dec                     assalmualikum                    Order number : 6257669263           05:31 PM, 27th Dec                     assalmualikum                    I am waiting since morning           05:31 PM, 27th Dec                     assalmualikum                    to receive delivery           05:31 PM, 27th Dec                     assalmualikum                    can you please share courier boy number           05:31 PM, 27th Dec                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           05:32 PM, 27th Dec                     assalmualikum                    my official hour about to  finish           05:32 PM, 27th Dec                   Yazid                   We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response. on mobile number 550968985           05:35 PM, 27th Dec                     assalmualikum                    sorry , I don't receive any call           05:36 PM, 27th Dec                   Yazid                   please verify the mobile number           05:36 PM, 27th Dec                     assalmualikum                    0550968985           05:36 PM, 27th Dec                   Yazid                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to be deliver asap .           05:38 PM, 27th Dec                     assalmualikum                    can It is possible to deliver to another location           05:39 PM, 27th Dec                     assalmualikum                    at my home           05:39 PM, 27th Dec                     assalmualikum                    or atleast share , nearest center from where I can collect           05:40 PM, 27th Dec                   Yazid                   Sorry we are not be able to change the delivery location but our concern team will try to contact the courier team to be deliver asap           05:43 PM, 27th Dec                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           05:45 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1925542