Subject: Ticket Assigned - Conversation with jenny
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 02:56:35 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jenny jenny                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jenny Bot:  Hi Jenny ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9623471013 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554917082            07:00 PM, 27th Dec                   Yazid                   Hi, Thank you for contacting us. How may I help you?           07:01 PM, 27th Dec                     jenny                    hi           07:02 PM, 27th Dec                     jenny                    i want to follow up my order..its been a week since i purchased           07:02 PM, 27th Dec                     jenny                    9623471013           07:02 PM, 27th Dec                   Yazid                   Could you please share your order number so that I can assist you further?           07:02 PM, 27th Dec                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           07:03 PM, 27th Dec                     jenny                    okay           07:03 PM, 27th Dec                   Yazid                   We would like to inform you that you order has been picked up successfully           07:07 PM, 27th Dec                     jenny                    no its not           07:07 PM, 27th Dec                     jenny                    i still have pending two item..           07:08 PM, 27th Dec                     jenny                    Thank you for collecting 2 of 4 products from your Click & Collect order 9623471013. Enjoy your purchase!           07:08 PM, 27th Dec                   Yazid                   May I request you to please stay on-hold while I retrieve the information agina           07:09 PM, 27th Dec                     jenny                             07:09 PM, 27th Dec                     jenny                    these two item i haven't receive it yet.           07:09 PM, 27th Dec                   Yazid                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:12 PM, 27th Dec                     jenny                    when i was in store last thursday they told me i will receive the item in 48hrs           07:12 PM, 27th Dec                     jenny                    its been 3 days now..and i need the item.           07:13 PM, 27th Dec                     jenny                    please treat it as urgent           07:13 PM, 27th Dec                     jenny                    when i will expect the item then?           07:14 PM, 27th Dec                   Yazid                   We apologize for the inconvenience caused. We'd like to inform you that we already escalate to the concern team           07:14 PM, 27th Dec                     jenny                    okay thank you.           07:16 PM, 27th Dec                   Yazid                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:16 PM, 27th Dec                     jenny                    okay           07:16 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1926038