Subject: Ticket Assigned - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 02:56:32 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation maria                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maria Bot:  Hi Maria ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624790467 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565948434            03:38 PM, 27th Dec                     maria                    oko           03:38 PM, 27th Dec                     maria                    ok           03:38 PM, 27th Dec                     maria                    i just placed an order and i cancelled 1 item but i would need to add another item, and now i cannot login because it says invalid username or password           03:39 PM, 27th Dec                   Mohamed                   Hi Maria, Thank you for contacting us. How may I help you?           03:39 PM, 27th Dec                     maria                    i wanted to login on my account but it says invalid username           03:40 PM, 27th Dec                     maria                    or password           03:40 PM, 27th Dec                     maria                    this is my order number 9624790467           03:41 PM, 27th Dec                   Mohamed                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address. 3. Check your registered email inbox/spam folder. 4. Click on the password reset link and change your password. 5. You can login now with your new password           03:41 PM, 27th Dec                     maria                    let me just try this           03:41 PM, 27th Dec                   Mohamed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           03:43 PM, 27th Dec                     maria                    wait           03:43 PM, 27th Dec                     maria                    i already did that forget password but i am not receiving any email           03:43 PM, 27th Dec                     maria                    /startOver           03:46 PM, 27th Dec                   Mohamed                   3. Check your registered email inbox/spam folder. 4. Click on the password reset link and change your password.           03:46 PM, 27th Dec                     maria                    i already did but i didnt get any email           03:47 PM, 27th Dec                     maria                    i checked spam also but no email           03:47 PM, 27th Dec                     maria                    can you do something about this           03:47 PM, 27th Dec                     maria                    my email address is [email-masked]           03:47 PM, 27th Dec                   Mohamed                   We sincerely apologize for the issue that you are facing however, we would request you to please share with us the below details so that we can investigate this further:  1. Screenshot of the issue that you are receiving when you are clicking on the password reset link(If Possible). 2. Registered email address 3. Country Of Access           03:48 PM, 27th Dec                     maria                    bec i need to login bec i want place one more order           03:48 PM, 27th Dec                     maria                             03:50 PM, 27th Dec                     maria                    [email-masked]           03:50 PM, 27th Dec                     maria                    united arab emirates           03:51 PM, 27th Dec                     maria                    can you send the reset password link to me pls.           03:51 PM, 27th Dec                   Mohamed                   we will send the issue to the concern team to sole it and you will be contacted via email           03:51 PM, 27th Dec                     maria                    pls.           03:52 PM, 27th Dec                     maria                    my email address is [email-masked] and that is my username also           03:52 PM, 27th Dec                     maria                             03:53 PM, 27th Dec                     maria                    this is my order           03:53 PM, 27th Dec                   Mohamed                   ok we will do the needfull asap           03:55 PM, 27th Dec                   Mohamed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           03:58 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1924954