Subject: Ticket Assigned - Conversation with hi i am noureen
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 02:56:31 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi i am noureen hi i am noureen                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi I Am Noureen ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:02 PM, 27th Dec                     hi i am noureen                    9619483390           03:05 PM, 27th Dec                     hi i am noureen                    This is the prder numver           03:05 PM, 27th Dec                   Yazid                   Hi, Thank you for contacting us. How may I help you?           03:07 PM, 27th Dec                     hi i am noureen                    I returned my order more than 2 weeks back but have not recived tye credit till now. Tye status shows return un progress           03:08 PM, 27th Dec                     hi i am noureen                    Order number is 9619483390           03:09 PM, 27th Dec                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           03:11 PM, 27th Dec                     hi i am noureen                    Ok           03:11 PM, 27th Dec                   Yazid                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:12 PM, 27th Dec                     hi i am noureen                    Thank you, by whencan i expectto see the refund           03:14 PM, 27th Dec                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           03:15 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1924714