Subject: Re: Refund approval #6240648438
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 27 Dec 2020 07:12:22 -0700 (MST)

Hi Jessie, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 18 December, 2020 17:03:32 
Subject: Refund approval #6240648438 

Hi Team 
Problem Statement: Refund approval. 
Child Ticket ID: 1867987 
Order Date: Order Date : Nov 10, 2020 - Nov 21, 2020 
Order ID: 6240648438 - 6245229410 
Tracking ID: 46390256533 - 46383313384 (Invalid number) 
Total Price: SAR 209.22 

Issue Description: As per customer he returned all items in the orders (6240648438 - 6245229410- 6246687535), and he get the refund for order 6246687535 through AWB: 46384858623 only. 

Customer's history: customer with us from 10/11/20 and he placed 3 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Samer