Subject: Refund approval #9621687628
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 27 Dec 2020 03:02:58 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1919655 
Order Date: Dec 12, 2020 
Order ID: 9621687628 
Tracking ID: FP121220001845 
Total Price: AED 105 
Issue Description: Customer is complaining that he has not received the order however it is showing completely delivered from our side, and we shared with customer POD, but he inform us that the house in picture not his house. 

Customer's history: customer with us from 12/12/20 and he placed one order. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards,