Subject: New Reply Received - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 27 Dec 2020 04:18:58 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Dhan,</div>
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<div class="MsoNormal">We don’t have stocks on hand for replace the product.</div>
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<div class="MsoNormal">Thanks</div>
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<div class="MsoNormal">Sanjay</div>
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<div class="MsoNormal">0506474396</div>
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<div>From: Babyshop Home Delivery &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, December 27, 2020 7:50 AM<br>
<b>To:</b> Sanjay Parajuli &lt;[email-masked]&gt;; Con Loc &lt;[email-masked]&gt;; Dipesh Regmi &lt;[email-masked]&gt;; Ashish Karini &lt;[email-masked]&gt;; Vaibhav Ohri &lt;[email-masked]&gt;<br>
<b>Cc:</b> Saravanan Satapan &lt;[email-masked]&gt;; Sachin Maheshwari &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#1920936] - need escalation__ 9614267848</div>
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<div class="MsoNormal">Dear conloc team or Sanjay,</div>
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<div class="MsoNormal">Please arrange to check then provide another fresh units to replace the defective product. We will request to customer for exchange. if not agreed, then we will collect the product then handover to you. Thank you.
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<div class="MsoNormal" style="text-autospace:none"><u><span style='font-family:"Times New Roman",serif;color:#2847E0'>Best Regards,</span></u></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-family:"Times New Roman",serif;color:#2847E0'>Dhan Bahadur Rai</span></div>
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<div class="MsoNormal" style="margin-left:.75pt;text-autospace:none"><span style='font-family:"Times New Roman",serif;color:#2847E0'>COD operations, Babyshop, Jebel ali, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#2847E0'>Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#2847E0'>Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797</span></div>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#0D35FB'>[email-masked]</span></a><span style='font-family:"Aparajita",serif;color:#0D35FB'>    
  |</span><span style='font-family:"Aparajita",serif;color:blue'>    <b> Join</b></span><span style='font-family:"Aparajita",serif;color:black'> 
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</span></u><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkshops.com%2F&amp;data=04%7C01%7CSanjay.Parajuli%40landmarkgroup.com%7Cbcbf22f192e04a45ea9408d8aa1a7368%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637446377863531670%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=xjPgdoTnid5lQVdbpVyFsjSDheX1ozSa5XuBz0kcJw0%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:9.0pt">www.landmarkshops.com</span></a><span style="font-size:9.0pt;color:black">
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<b><span style="font-size:20.0pt;font-family:Webdings;color:#008250">P</span></b><b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#008250'> " Please consider the environment before printing the mail. save the
 greenery to save the earth. "</span></b><span style="color:black"></span>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, December 26, 2020 8:02 PM<br>
<b>To:</b> Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sameer Koothalikutty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#1920936] - need escalation</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Problem Statement:  WWD DAMAGED ITEM<br>
Order Date : 14-Nov-2020<br>
Order ID: 9614267848<br>
Tracking ID: SD000426159<br>
Item ID: 161636524 - - Juniors Printed Aberdeen Travel Cot with Wheels<br>
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Assistance Required: Damaged Item​</span></div>
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Issue Description: Customer emailed us informing that he/she received the item on
<span style="color:black">16/11/2020, and after  1st time  used </span>the item is damaged, customer also provided us the picture of item, and he inform us that he will raise a complaint if not return the item.</span></div>
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Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,<br>
Samer</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">1920936:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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