Subject: Re: Re: ​Order status issue / refund 6251615340
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 19:05:25 +0000

Dear Shakeeb,      We have re-published the RTO status for the mentioned AWB to the API Gateway. Below sharing the Request Data that was sent to the API Gateway for your reference as well.       {   "customer_shipment_id": "CRDSAL0118775120",   "customer_shipment_status": "RTOInitiated",   "customer_shipment_sub_status": "",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "reverse",   "event_timestamp": "2020-12-10 17:55:17",   "entry_type": "Hybris",   "order_id": "6251615340",   "chargeable_weight": "",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0118775120",   "reference_number": "CRDSAL0118775120" }         As of now, we are proceeding with the ticket # 186956 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.           You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7ba26b4a3b26789b8a91f4c40587b1925c64b532e5ab8b0e74f64aba0d6c3dfd or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shailesh Bisht,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sat, 26 Dec at  6:57 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team 

  

 Pl change the status

 

 

   

   
 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Saturday, December 26, 2020 5:04 PM 
To: [email-masked] 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked] 
Subject: Re: Re: ​Order status issue / refund 6251615340 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 We need your confirmation to proceed with the above request. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7ba26b4a3b26789b8a91f4c40587b1925c64b532e5ab8b0e74f64aba0d6c3dfd or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks and Regards,

 

  

 

Nishant Kamal 
Technical Engineer |
FarEye 

 

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 || www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sat, 26 Dec at 6:24 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Shakeeb, 

 

   

 
 
 Thanks for contacting FarEye, 

 

 

 
 We would like to let you know that we are looking into your concern regarding status issue,will get back to you with an update soon. 

 

  

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7ba26b4a3b26789b8a91f4c40587b1925c64b532e5ab8b0e74f64aba0d6c3dfd or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Premanand, 

 

 

 
Technical Engineer

 

 

 

 

FarEye-
 Enabling Digital Logistics 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sat, 26 Dec at 6:03 PM
, Shakeeb Arsalan <[email-masked]> wrote:

 

 
 
Hi Team, 
 
Please initiate the RTO for the below order. 
 
10 December, 2020 

 

 

 

 
Regards 
Shakeeb

 

  

 

 

From:
"saeedurrahman choudhary" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, December 22, 2020 2:43:10 PM 
Subject: ​Order status issue

 

  

 

 
 Hi Team, 

 

 
 
 Problem Statement:  ​Order status issue 

 

 
 
 Order Date: Dec 5, 2020 

 
 
 Order ID: 6251615340 

 
 
 Tracking ID: CRDSAL0118775120 

 

 

  

 
 Assistance Required: Need ​to update order status 

 

 
 
 Issue Description: According to the tracking detail this order has become NDR on 12/10/20 but it is still not updated on hybris. Customer is complaining for late
 refund. 

 

 
 
 Pleas do needful  

 

 
 
 Thank you for your help 

 

 
 
 Regards, 

 
 
 ​Saeedurrahman 

 

 

 

 
 
186956:211857

 

 

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