Subject: Ticket Assigned - Conversation with ashhal
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 26 Dec 2020 15:01:14 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ashhal ashhal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ashhal Bot:  Hi Ashhal ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0523366746 Bot:  Please wait while we transfer you to an agent Agent:  Hi Ashhal, Thank you for contacting us. How may I help you? Customer:  My store credit Customer:  I can’t retrieve it Customer:  Pls help Customer:  I wanted to order something Agent:  Could you please share your order id so that I can assist you further. Customer:  I didn’t order anything Customer:  The store credit was a refund from my previous order Agent:  could you please provide me the email id Customer:  [email-masked] Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ashhal ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624144937 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:29 PM, 26th Dec                   Yazid                   Hi, Thank you for contacting us. How may I help you?           12:29 PM, 26th Dec                     ashhal                    My order was supposed to be Delivered yesterday           12:30 PM, 26th Dec                     ashhal                    And now it shows return to dc, pls advice           12:30 PM, 26th Dec                     ashhal                             12:30 PM, 26th Dec                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           12:32 PM, 26th Dec                     ashhal                    You there!           12:32 PM, 26th Dec                   Yazid                   We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not get any response from you on number 523366746           12:33 PM, 26th Dec                     ashhal                    No one called me           12:34 PM, 26th Dec                     ashhal                    Yesterday           12:34 PM, 26th Dec                   Yazid                   This your mobile number 523366746 please verify           12:35 PM, 26th Dec                     ashhal                    Yes           12:35 PM, 26th Dec                   Yazid                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:35 PM, 26th Dec                   Yazid                   Is there anything I can help with??           12:36 PM, 26th Dec                     ashhal                    I need the order by today pls, it was not my fault. They didn’t call me.           12:36 PM, 26th Dec                   Yazid                   We already escalate it to the concern team we will try our best to be deliver asap           12:37 PM, 26th Dec                     ashhal                    Thank you so much           12:37 PM, 26th Dec                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:37 PM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1919887