Subject: Re: ​Order status issue / refund 6251615340
From: Shakeeb Arsalan <[email-masked]>
To: FarEye Support <[email-masked]>, Vishwajeet Singh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, saeedurrahman choudhary <[email-masked]>, escalations dxbteam <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Sat, 26 Dec 2020 05:33:04 -0700 (MST)

Hi Team, 

Please initiate the RTO for the below order. 

10 December, 2020 

Regards 
Shakeeb 

From: "saeedurrahman choudhary" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, December 22, 2020 2:43:10 PM 
Subject: ​Order status issue 

Hi Team, 

Problem Statement: ​Order status issue 

Order Date: Dec 5, 2020 
Order ID: 6251615340 
Tracking ID: CRDSAL0118775120 

Assistance Required: Need ​to update order status 

Issue Description: According to the tracking detail this order has become NDR on 12/10/20 but it is still not updated on hybris. Customer is complaining for late refund. 

Pleas do needful 

Thank you for your help 

Regards, 
​Saeedurrahman