Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 25 Dec 2020 08:11:22 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Thank you</div>
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<div>On Fri, 25 Dec 2020 at 12:01 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>​Hi Sameeha,<br><br>Thank you for getting in touch with us.<br> <br>We sincerely apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that the refund amount of AED28 for the item (162735071 - - Unicorn Print Sweat Top with Round Neck and Long Sleeves)has been processed from our side to your card on 25/12/12020, reference ID 169999990055999589 due to the item out of stock.<br> <br>** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1912332