Subject: Ticket Assigned - Conversation with muhammad kalim
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 25 Dec 2020 03:41:56 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad kalim muhammad kalim                    Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad kalim Bot:  Hi Muhammad Kalim ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505548307 Bot:  Please wait while we transfer you to an agent Agent:  Hi Kalim, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  I request a re Customer:  I requested return for some items Customer:  Nobody came to pick Customer:  My order number 6252024788 Customer:  I called helpline on 18 Dec and they said they will request courier partner for urgent pick up Customer:  But still nobody came Agent:  Please allow me to check it. Customer:  IMAGE Agent:  We apologize for the delay. Agent:  Please allow me to forward the issue to the courier so that your items can be collected on priority. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Is there anything else I can help ? Customer:  Ok Customer:  Will be waiting for pickup Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammad Kalim ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:54 PM, 24th Dec                     muhammad kalim                    I requested return for some items           06:55 PM, 24th Dec                     muhammad kalim                    My order  number is 6252024788           06:55 PM, 24th Dec                     muhammad kalim                    Return requested since more than 10 days           06:56 PM, 24th Dec                     muhammad kalim                    Nobody came to pick the items           06:56 PM, 24th Dec                     muhammad kalim                    I opened complaint tickets also but still no progres           06:56 PM, 24th Dec                   Yazid                   Hi, Thank you for contacting us.I am Yazid How may I help you?           06:58 PM, 24th Dec                     muhammad kalim                    Order no 6252024788           06:59 PM, 24th Dec                     muhammad kalim                    Requested return for some items           06:59 PM, 24th Dec                     muhammad kalim                    More than 10 days passed           06:59 PM, 24th Dec                     muhammad kalim                    Nobody came to pick the items           06:59 PM, 24th Dec                     muhammad kalim                    I opened complaint tickets also but no benefit           07:00 PM, 24th Dec                     muhammad kalim                             07:00 PM, 24th Dec                     muhammad kalim                    Last time i got this feedback           07:00 PM, 24th Dec                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           07:02 PM, 24th Dec                   Yazid                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:03 PM, 24th Dec                     muhammad kalim                    I got same feedback before but still same issue           07:04 PM, 24th Dec                   Yazid                   it's already forward to the concern team           07:07 PM, 24th Dec                   Yazid                   is there anything else can i help you with?           07:07 PM, 24th Dec                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           07:08 PM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1915603