Subject: RE: Need to mark as NDR or approve the Refund // 6241521088
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: FarEye Support <[email-masked]>, Vishwajeet Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Samer Salmeh <[email-masked]>, Mohammad Musaed <[email-masked]>
Date: Thu, 24 Dec 2020 10:15:13 +0000

@Apoorv Joshi<mailto:[email-masked]>

I don't believe we can change the status from Delivered to NDR anymore.

@Ramesh Gottimukkala<mailto:[email-masked]> the order has been incorrectly updated as Delivered instead of NDR.

Since we can no longer update the status, we will proceed with manual refund instead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 24, 2020 1:41 PM
To: Escalations Dxbteam <[email-masked]>
Cc: FarEye Support <[email-masked]>; Vishwajeet Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Samer Salmeh <[email-masked]>; Mohammad Musaed <[email-masked]>
Subject: Re: Need to mark as NDR or approve the Refund // 6241521088

External email sender, please take precaution.
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Hi Team,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Vishwajeet Singh" <[email-masked]>
To: "FarEye Support" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Meshari Alshudukhi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Tuesday, December 22, 2020 11:53:40 AM
Subject: RE: Re: Need to mark as NDR or approve the Refund  // 6241521088

Dear Team,

Kindly raise SR to change status in OMS/Hybris 01st post that we can ask FE team to revert the status

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874<callto:+971-585429874>
UAE P      +971-45174259<callto:+971-45174259>
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From: FarEye Support <[email-masked]>
Sent: Monday, December 21, 2020 8:39 PM
To: [email-masked]
Cc: Vishwajeet Singh <[email-masked]>; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: Re: Re: Need to mark as NDR or approve the Refund // 6241521088<callto:6241521088>

External email sender, please take precaution.
Dear Vishwajeet,

Kindly approve the above request.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/cc45a45527c014b006913ed3be5033638903c3d4d999ede62f5513e282fcf47e<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fcc45a45527c014b006913ed3be5033638903c3d4d999ede62f5513e282fcf47e&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfd8e49f85bb44272860f08d8a7f00f43%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443996788386994%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Wzwv1yOl09danJVUgAlJLBXNRQAujw7B9Fpvvf9IynQ%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfd8e49f85bb44272860f08d8a7f00f43%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443996788396990%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WzXAfC%2F01XNne0sARiMjEj2%2FoWFdXOeXBIGnsXosMgI%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfd8e49f85bb44272860f08d8a7f00f43%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443996788406988%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wChQGIutgXcMhEeT7aPUJILVYP%2FEckHvH7WtOl7ff6Q%3D&reserved=0>
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On Mon, 21 Dec at 9:47 PM , Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

PFA and initiate the RTO.

Regards
shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Meshari Alshudukhi" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 17, 2020 2:25:29 PM
Subject: Re: Need to mark as NDR or approve the Refund  // 6241521088<callto:6241521088>

Hi Team,

Requesting you to help us in closing this case.

Regards
Shakeeb

________________________________
From: "Meshari Alshudukhi" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 13 December, 2020 12:35:51
Subject: Need to mark as NDR or approve the Refund  // 6241521088<callto:6241521088>

Hi team,

Order Date : Nov 12, 2020
Order ID: 6241521088<callto:6241521088>
Tracking ID: CRDSAL0099533620

Assistance Required: Need to mark as NDR or approve the Refund

Issue Description: , As for hybris "showing" the order delivered and customer say I did not receive and Saudi post tracking Id referencing Return to Origin

Regards,
Meshari.

185624:211857
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