Subject: Re: Need to mark as NDR or approve the Refund // 6241521088
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: FarEye Support <[email-masked]>, Vishwajeet Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Samer Salmeh <[email-masked]>, Mohammad Musaed <[email-masked]>
Date: Thu, 24 Dec 2020 02:41:12 -0700 (MST)

Hi Team, 

Please assist on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Vishwajeet Singh" <[email-masked]> 
To: "FarEye Support" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Meshari Alshudukhi" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, December 22, 2020 11:53:40 AM 
Subject: RE: Re: Need to mark as NDR or approve the Refund // 6241521088 

Dear Team, 

Kindly raise SR to change status in OMS/Hybris 01 st post that we can ask FE team to revert the status 

Regards, 

VJ 

Supply Chain || Landmark Group 

Landmark Tower, 18 th Floor , Dubai Marina 

UAE M [ callto:+971-585429874 | +971-585429874 ] 

UAE P [ callto:+971-45174259 | +971-45174259 ] 

KSA M [ callto:+966-596014307 | +966-596014307 ] 

From: FarEye Support < [email-masked] > 
Sent: Monday, December 21 , 2020 8:39 PM 
To: [email-masked] 
Cc: Vishwajeet Singh < [email-masked] >; [email-masked] ; [email-masked] ; seeta.seeta < [email-masked] >; [email-masked] ; [email-masked] ; Escalations Dxbteam < [email-masked] > 
Subject: Re: Re: Need to mark as NDR or approve the Refund // [ callto:6241521088 | 6241521088 ] 

External email sender, please take precaution. 

Dear Vishwajeet, 

Kindly approve the above request. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fcc45a45527c014b006913ed3be5033638903c3d4d999ede62f5513e282fcf47e&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C04e3e4f408394509cfe508d8a5cef9fd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441655674507928%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sdNCGFErAXTJIdtSYd%2FJ9mnT80f8hOdPcL0dHa1S%2BlY%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/cc45a45527c014b006913ed3be5033638903c3d4d999ede62f5513e282fcf47e ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C04e3e4f408394509cfe508d8a5cef9fd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441655674517920%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xihiHM%2By9pJVLv4p%2B8ArY6mYNGd3dCTa5n%2B8VTWzODg%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks, 

Shailesh Bisht, 

Technical Engineer 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C04e3e4f408394509cfe508d8a5cef9fd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637441655674527913%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zkKeFtNIQK8m%2FGNn%2F%2BTh%2BtfWd1jmfxtHQchBSY4AD9Q%3D&reserved=0 | FarEye-
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Mon , 21 Dec at 9:47 PM , Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

PFA and initiate the RTO. 

Regards 
shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Meshari Alshudukhi" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 17 , 2020 2:25:29 PM 
Subject: Re: Need to mark as NDR or approve the Refund // [ callto:6241521088 | 6241521088 ] 

Hi Team, 

Requesting you to help us in closing this case. 

Regards 

Shakeeb 

From: "Meshari Alshudukhi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 13 December, 2020 12:35:51 
Subject: Need to mark as NDR or approve the Refund // [ callto:6241521088 | 6241521088 ] 

Hi team, 

Order Date : Nov 12 , 2020 

Order ID: [ callto:6241521088 | 6241521088 ] 

Tracking ID: CRDSAL0099533620 

Assistance Required: Need to mark as NDR or approve the Refund 

Issue Description: , As for hybris "showing" the order delivered and customer say I did not receive and Saudi post tracking Id referencing Return to Origin 

Regards, 

Meshari. 

185624:211857 
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