Subject: New Reply Received - مهم. (طلب استرجاع لمدة شهرين بدون تواصل )
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 06:29:58 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  مهم. (طلب استرجاع لمدة شهرين بدون تواصل )  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Our team has tried to contact the customer but there I no response.</div>
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<div class="MsoNormal">Kindly log new collection with correct details amended to re-arrange.
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Best Regards
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT Executive
</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> KSA
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> Riyadh</span>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>aramex.com</span><span style="font-size:9.0pt;color:#1F497D"></span>
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<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>For a greener planet, please don</span><span style="font-size:8.0pt;font-family:SimSun;color:#8AB131">’</span><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>t
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Mohamed Mahmoud &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, December 23, 2020 7:01 PM<br>
<b>To:</b> Abdulrahman Mohamad (SA) &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Imran Masih &lt;[email-masked]&gt;; ALL RUH OPS - Landmark &lt;[email-masked]&gt;<br>
<b>Cc:</b> Sanad Zawaneh &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1820014] - <span lang="AR-SA" dir="RTL">مهم. (طلب استرجاع لمدة شهرين بدون تواصل )</span>
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<a id="OWAAM3DD08FFAD1D04B8B9BCA98748F23F213" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ALL RUH OPS - Landmark</span></a>,
<a id="OWAAMBB0A8D386FA34334832572186F5D7B65" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Imran Masih</span></a>,</div>
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<div class="MsoNormal">Can we get an update on this ASAP.</div>
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<div class="MsoNormal">thanks,</div>
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<b>From:</b> Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, December 17, 2020 10:58 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1820014] - <span lang="AR-SA" dir="RTL">مهم. (طلب استرجاع لمدة شهرين بدون تواصل )</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Will do the needful to arrange collection. </div>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Best Regards
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT Executive
</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> KSA
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> Riyadh</span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Tel: +966 920027447
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<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>For a greener planet, please don</span><span style="font-size:8.0pt;font-family:SimSun;color:#8AB131">’</span><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>t
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, December 17, 2020 8:04 AM<br>
<b>To:</b> Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#1820014] - <span lang="AR-SA" dir="RTL">مهم. (طلب استرجاع لمدة شهرين بدون تواصل )</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Any update related the Collection reference: K300781</span></strong><br>
customer contact number: 0534421920<br>
Customer address:Jeddah - Old Makkah Road Kilo 2 - Bajafar Buildings No. 1<br>
Round 9.<br>
Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created on 15/11/2020 and till now the item has not collected from the customr so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Samer</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 9 Dec at 1:19 PM
<span class="separator">, Centrepoint &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Any update related the below case??<br>
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Problem Statement:  Late Collection<br>
Order ID: 6227990876<br>
Order Date : 27/09/2020<br>
Tracking ID: 46386180960<br>
Collection reference: K300781<br>
customer contact number: 0534421920</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer address:Jeddah - Old Makkah Road Kilo 2 - Bajafar Buildings No. 1<br>
Round 9.<br>
Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created on 15/11/2020 and till now the item has not collected from the customr so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Samer</span></div>
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