Subject: New Reply Received - Complaint No - 1840124
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 05:09:30 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Complaint No - 1840124  Ticket comment <div dir="ltr">Hi,<div><br></div>
<div>I am still awaiting for my refund of AED 62. It's been more than a month I have returned the order but still have not received my refund.</div>
<div><br></div>
<div>This is the worst service I have ever received from Centrepoint. I will never purchase anything from you online. </div>
<div><br></div>
<div>Thanks,</div>
<div>Lubna</div>
<div>(0565534921)</div>
<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Dec 20, 2020 at 9:24 AM Lubna Munshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Hi,<div><br></div>
<div>When I will receive a refund of my amount AED 62. I have returned the product and not received my money yet.</div>
<div><br></div>
<div> Awaiting revert. </div>
<div><br></div>
<div>Thanks,</div>
<div>Lubna</div>
<div>(0565534921)  <br>
</div>
<div><br></div>
<div><br></div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, Dec 16, 2020 at 9:09 AM Lubna Munshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Hi,<div><br></div>
<div>My email is id is the same as <u><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></u>.</div>
<div><br></div>
<div>The order # 9615129852 is already mentioned in my email. I did not receive any order id .</div>
<div><br></div>
<div>You can check with my phone no +971565534921.</div>
<div><br></div>
<div>Let me know when I will receive my refund.</div>
<div><br></div>
<div>I received email from you dated 18th Nov 2020.</div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3ODIwMTIzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HRdK4P5d2_x3p9zRxYff5yve83sMrMTtNttWnB_qSCs" alt="image.png" width="543" height="305"><br>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3ODIwMTIzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QFdrK8U1VESCIq0oHzMWI3C958gGC4mNTAKPjpeu9HI" alt="image.png" width="543" height="305"><br>
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<div><br></div>
<div>Thanks,</div>
<div>Lubna</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Tue, Dec 15, 2020 at 9:58 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Lubna,</div>
<div><br></div>
<div dir="ltr">We are very sorry for the unpleasant experience you had to face on your online shopping with us. We certainly apologies for this and would like to assure you this is definitely not the kind of experience we want to offer to our customers.<br><br>Indeed you have been a loyal customer and we highly value your relationship with us.<br><br>We request you to please share the order id or exact mail id which you used while placing the order so that we can help you better with this mail id <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a> we are unable to find up the details.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We hope this helps and please do not hesitate to write back to us, we are waiting for your reply.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1878850