Subject: New Reply Received - Return request
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 00:40:55 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Return request   Ticket comment <div>Hello 
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<div>Regarding return request for order #6247533831. The courier collected the items four days ago and today I receive the attached sms explaining that my return request has been canceled and I am not sure why. Please follow up with the courier and process
 my return request as soon as possible.<br>
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<div style="direction: ltr">Best regards </div>
<div style="direction: ltr">Abdullah </div>
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<div>On Dec 19, 2020, at 2:59 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Abdullah,<br>
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Thank you for contacting us.<br>
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We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.<br>
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We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.<br>
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Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1827872