Subject: New Reply Received - Re: Your return request has been cancelled
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Dec 2020 15:02:45 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Your return request has been cancelled  Ticket comment <div dir="auto">I am sorry, I was talking about another order no. 9616066267 and the problem concerning it has been finally solved. Thank you very much<div dir="auto">However, as for order no. <span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>9613183679</span>
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<span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Your delivery service came to me and collected the two items which are a pair of shoes and jeans pants exactly in the same day it collected the items for order no. </span><span style="font-family:sans-serif">9616066267. So how have you received the items for only one order no.</span><span style="font-family:sans-serif">9616066267</span><span style="font-family:sans-serif"> and didn't receive the items for the other order no. </span><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>9613183679 which </span><span style="font-family:sans-serif"> were both collected in the same day, time and by the same person</span>
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<div dir="auto"><font>For any other clarifications, kindly let me know and waiting for your reply.</font></div>
<div dir="auto"><font>Thank you.</font></div>
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<div>On Wed, 23 Dec 2020, 2:28 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>​Hi Hemat,<br><br>Thank you for getting in touch with us.</div>
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<div>We apologise for the late reply.</div>
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<div>With reference to order no #9613183679.</div>
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<div dir="ltr">After checking and investigating your order information we can not see that you returned and refunded for pair of shoes, the return request for two items: Full Length Jeans with Pocket Detail and Belt Loops and Solid Ankle Boots with Zip Closure.</div>
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<div dir="ltr">Kindly check and inform us which items you returned and confirm the order number.</div>
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<div dir="ltr">Do not hesitate to contact us with any inquiries.<br><br>Your friends<br>Support Team<br><br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1879192