Subject: New Reply Received - Order#9615784914 - Return request
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Dec 2020 14:13:02 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Order#9615784914 - Return request  Ticket comment <div dir="ltr">Pls update.</div>
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<div>On Thu, Dec 17, 2020 at 1:06 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">​Hi Sreenevasan,<br><br>Thank you for reaching out to us with your concern.<br><br>Please accept our sincere apologies for the late response.<br><br>We are really sorry for the inconvenience caused to you. However, this is not typical of the experience we offer.</div>
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<div dir="ltr">We assure you that we have contacted the shipping company more than once and informed them to collect the items, but unfortunately, so far, there is no response. Therefore now we have escalated this concern to our relevant department and we will get back to you once we receive any update from them.<br><br>Please feel free to contact us if you have any further questions.<br> <br>Your friends<br>Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1755292