Subject: Re: Refund approval #9793686219
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 23 Dec 2020 03:20:17 -0700 (MST)

Hi Jessie, 

Please assist regarding the following concern. 

Regards 
shakeeb 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, December 23, 2020 3:06:14 PM 
Subject: Refund approval #9793686219 

Hi Team, 

Problem Statement: Refund approval. 
Order ID: 9793686219 
Ticket: 1871822 
Item:161123766 - - Chicco Hoopla Baby Rocker 
Total Price: AED279 
concept: BABYSHOP 

We have received a complaint from a customer regarding his purchase from Babyshop. The customer placed the order for 161123766 - - Chicco Hoopla Baby Rocker AED279.00, on Jul 23, 2020. 
As per the customer the item was sold to him with defected piece. 

We been asked the customer to provide us with some photos for the item, but the customer inform us that the item already exiseted in Ibn Batuta mall branch to fix it and they informed him that they are unable to repair the item and refund the amount. 

The customer has clearly mentioned in her email that he raised a complaint with consumer rights govt of Dubai as per attach. 

The customer is with us since 7/21/20 and placed 4 orders, and he asking about exchange or refund. 
Thanks & Regards, 
Samer